Code of Conduct

Stellar Fertility is committed to providing exceptional, safe, and compassionate care in a respectful and professional environment. This Code of Conduct outlines the expected standards of behaviour for all patients, visitors, and staff to ensure our clinic remains a place of trust, safety, and mutual respect.

We will:

• Treat you with courtesy, dignity, and respect at all times.
• Provide professional, confidential, and high-quality care.
• Communicate clearly and compassionately.
• Respond promptly and professionally to feedback or concerns.
• Maintain a safe environment for all patients, visitors, and staff.

We ask that you:

• • Treat all staff, clinicians, and fellow patients with respect and courtesy.
  • Communicate calmly and appropriately, even when you are distressed or frustrated.
  • Follow staff instructions regarding safety, infection control, and clinic procedures.
  • Provide accurate information to assist in your care.
  • Respect clinic property and privacy of others.

Stellar Fertility has zero tolerance for any behaviour that compromises the safety or wellbeing of our staff or patients. This includes, but is not limited to:

• Use of abusive, threatening, or discriminatory language.
• Shouting, intimidation, or harassment (verbal, physical, or written).
• Aggressive behaviour, physical violence, or damage to property.
• Persistent or unreasonable demands that disrupt the provision of care.
• Inappropriate contact or communications via phone, email, or social media.

If this Code of Conduct is breached, the following actions may be taken:

1. You may be asked to leave the premises.
2. Future appointments or treatment may be suspended or terminated.
3. The clinic may refer you to an alternative fertility provider.
4. In serious cases, the matter may be referred to the police or relevant authorities.