Modal Title

-

Patient Rights & Feedback

Your Rights

As our patient, you are entitled to the healthcare rights outlined in the Australian Charter of Healthcare Rights and the RTAC Code of Practice. These rights ensure that your care is:

Safe – delivered in line with national and state healthcare safety standards.

Respectful – your dignity, privacy, values, cultural background, and beliefs are always respected.

High quality – your treatment is evidence-based, individualised, and provided by appropriately qualified professionals.

You have the right to receive healthcare services and treatments that are evidence-based, responsive to your needs, and provided in accordance with national quality and safety benchmarks.

Providing Feedback

Your feedback is very important to us and helps us improve the care and services we deliver. You can provide feedback in the following ways:

You may speak with a Stellar Fertility staff member

In writing to feedback@stellarfertility.com.au

Directly with the Health Complaints Commissioner (HCC) Victoria

The Health Complaints Commissioner (HCC) is Victoria’s independent body for health service complaints.